Customer Support

Order Status:

You will receive an order confirmation e-mail after submitting an order. Then you may request via email tracking numbers of when and how your order was shipped. Should you require further information about an order, please use one of the following methods:

Via Email: Monday thru Friday, 8:00 a.m. to 5:00 p.m. (ET) at Gen-Y Hitch Merchandise
Via Phone: Monday thru Friday, 8:00 a.m.-5:00 p.m. (ET) at 1-574-773-2108

Customer Service:

If you have any questions concerning your order, please call Gen-Y Hitch Merchandise at 1-574-773-2108. Our hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (ET). You can also reach us via e-mail at Gen-Y Hitch Merchandise

Change or Cancel your Order:

To change or cancel an order, you must contact us by e-mail Gen-Y Hitch Merchandise or phone 574-773-2108.

Return Policy:

Product returns or exchanges will be accepted within 30 days of receipt. Returned Products must be in new condition. Return freight is your responsibility except for returns of factory flawed, manufacturing defected Products, or receipt of incorrect size of Product. To contact by phone (1-574-773-2108) or email Gen-Y Hitch Merchandise

Privacy Policy:

Your privacy is very important to us. We do not sell personal information about individual users (such as name, address, e-mail address) to third parties. We do not sell or rent lists of users or use information about individual users outside the scope of fulfilling orders from this site.

Shipping Methods:

All shipments are based on USPS or UPS Ground service. Extra charges for overnight, second, or third day air shipment will apply. Most orders ship out the day you order, however, orders can take up to 48 hours to ship out. Leave plenty of leeway to insure your order gets to you in time.

International Freight Costs:
To obtain an "estimate" on international freight costs for your order, please e-mail your request to Gen-Y Hitch Merchandise Actual freight costs are finalized when your order is complete and ready to ship. Customers may use their own UPS or FedEx account numbers. Please e-mail Gen-Y Hitch Merchandise to utilize this option. In order to provide customers with "estimates" on freight costs, we need the ship-to address and complete order quantities. NOTE: THE RECEIVER OF THE ORDER IS RESPONSIBLE FOR ALL CUSTOMS FEES, DUTIES AND TAXES.

Payment Options:

We accept Visa, Master Card and American Express with the Visa, Master Card, American Express logo.

Sales Tax:
Sales tax will be charged on all orders delivered to the state of Indiana.

Transaction Security:
This site has been encrypted with Verisign to protect your credit card information. Credit Card information is not stored on our servers.

International Credit Cards:
We are happy to accept international Visa, Mastercard, or American Express cards, however it is necessary to provide Gen-Y Hitch Merchandise with additional information for verification purposes as protection against credit card fraud for you and us. This request will be e-mailed to you upon receipt of your order.


This site is provided by Gen-Y Hitch Merchandise on an "as is" basis. Gen-Y Hitch Merchandise makes no representations or warranties of any kind, express or implied, as to the operation of the site, information, content, materials or products, included on this site. To the full extent permissible by applicable law, Gen-Y Hitch Merchandise disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Gen-Y Hitch Merchandise will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.